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Returns
- Within 90 days of invoice,
A.C.E. accepts returns of materials that are in saleable
condition, unmarked, unstamped, and with no sign of
shelf wear.
- If the PACE Test is removed, the PACE is nonreturnable.
- A 20 percent restocking fee is charged for each
return.
- Please return any item containing a manufacturer's
defect for free replacement.
- Small amounts and frequent returns are discouraged.
For example, returns of less than $75 total value
may incur a minimum $15 restocking fee.
- The following items are not acceptable for credit:
cassette tapes, videos, training
materials, printed forms, and individual components
of sets or kits.
Return Procedure
- Complete the Claim/Return form located on the back
of the packing list, and include it in the returned
package.
- Locate and include your copy of the invoice in the
returned package.
- Properly wrap, tie, and tape the carton and send
it to A.C.E. Please use UPS to ensure tracking of
the return. (Note: Newspaper
should not be used as packing material as it smears
the PACEs.)
- After processing, proper credit will be applied
to your account, and a Returns Credit Invoice
will be issued.
- Please allow three to six weeks for processing.
For Customer Service:
1-800-925-7777 (Domestic)
+972-315-1776 (International)
email: CustomerService@aceministries.com
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