Claims

We take great care in filling, checking, and packing your order. However, sometimes errors are made.

  • Packing List: Verify with order upon receipt. Backorders will be shipped when available. A.C.E. will absorb shipping costs on backorders.
  • Missing Items: Contact Customer Service within 10 days of receiving your order to report any missing items.
  • Defective Materials: Items will be replaced at no charge. Contact Customer Service, identifying the materials and type of defect. 
  • Lost Shipment: If the entire shipment or partial shipment has not been received, contact Customer Service.
  • Damaged Shipment: If delivery is by UPS or another carrier, report damage to the carrier upon receipt. Ask the driver to acknowledge the damage in writing. Take photos of the damage. Call or e-mail A.C.E. Customer Service. Items damaged by A.C.E. or the carrier will be replaced at no charge.  Materials damaged by a freight-forwarding company selected by the customer will be the customer’s responsibility to replace.
  • Damaged Materials (determined after opening shipment): Contact Customer Service within 10 days, identifying the materials and type of damage. Do not discard any packages or boxes, and take photos of the damage. Items damaged by A.C.E. or the carrier will be replaced at no charge. Materials that have been altered or damaged by the customer or freight-forwarding company selected by the customer will be the customer’s responsibility to replace. 

Customer Service

1-800-925-7777 (Domestic)
615-612-5166 (International)
[email protected]